I can’t get rid of this stupid iPhone. As my sister said “getting rid of that thing is like getting rid of AOL!”
I gave ATT a few days to get my contract and stuff back to normal – ie, back to before I got the iPhone. After 4 days, my account is still claiming I have the iPhone contract.. yet is aware that I am using my old BB. MMhmmm.. about that iPhone contract – shouldn’t it like.. NOT WORK with my BB? That’s how ATT seems to sell it – as if it is some separate beast..
Figuring it would be a quick fix, I called ATT last night before heading to the Verizon store. Funnily, the ATT stores close at 7pm, yet Verizon stores are open till 9pm. I talk to Regina for a bit and explain the situation. She has to talk to her manager. This goes on for a while – she can’t do anything without her manager. Sure, fine, she seems new, no problem. After a good 10 minutes of awkward questions (“did you eat dinner yet?”) she finally announces that ATT cannot help me over the phone, that the store has complete control over this issue – as it is an error on their behalf. Fine, just another nail in the coffin, ATT.
I hang up and go check out the Verizon store. Busy place even after 8pm on a Tuesday. The Tour is a popular item. I played with it a bit – and yup, its a 100% mashup of the Bold keyboard in a Curve sized body. Its a really nice looking device. Typing is different, but good. I checked out the Storm, and ugh what a mess that thing is. Not a fan, could never deal with it. Touchscreen just is not for me. Also played with the Pearl Flip – nice device.. much faster than my 8100 but not as nice as the Tour, etc. The size is kinda funny – oddly large when its opened – but its lightweight and has Suretype (which I do enjoy). Went back to the Tour – tested out some web action, camera, and other toys. Its a powerful phone. I figure I could get used to the keys and be happy. Not wanting to “take a number” to talk to a rep, esp since my ATT account is in limbo, I left, content.
Swung by ATT today. Talk to the doood who sold me the phone initially. Apparently my contract was already in their sites – was sitting on a desk – and he pulled it right up and acknowledged the error. “Didn’t you get a new Blackberry or something?” he asks. “No.. you could not give me my upgrade price due to the iPhone contract.. and I still can’t get that”, I calmly added. Further explaining that “I need to know what my pricing will be before I buy a phone.”
He seems to understand, however.. he could not FIX my contract error without his manager, who was.. “out”, possibly back in 20 minutes. Ugh. He says they will take care of it and will let me know. Ok.. so I go and play with the phones a bit more. Bold – still the best keyboard of all. Really awesome. Unfortunately the phone is a really gigantic. Sure feels nice, but way too big. Curve 8900 – typed a bit and came to decide that I’d be happier with the Tour keyboard. I made less errors in less time, so figured that’s sign enough. I did test out Youtube on the 8900 and it worked just fine.. though I am not sure if that was via edge or wifi. As I am playing, the sales guy goes up to my cancellation guy and tells him he screwed up. Yeah, rub it in, smart guy, but no one’s fixing my issue..
I left after about 10 minutes and have decided to give them a whole day to fix this. No call yet, and the store is now closed as its after 7. Tomorrow afternoon I will give them one final chance to give me my old contract back.. and then it will get ugly. Little does ATT know.. that as soon as they fix this, I am cancelling them and moving over to VZW. This stupid debacle has sealed it.